Refund and Cancellation Policy

1. Introduction

This Refund and Cancellation Policy governs subscription fees paid to AlBodhTech for using Tatbandi. Tatbandi is a software-as-a-service platform for housing society management. Subscription payments are collected by AlBodhTech and are separate from maintenance or other amounts that a society may collect from its residents through the platform.

2. Free Trial and Evaluation Period

Eligible housing societies may receive a standard free trial, depending on the onboarding arrangement.

This provides time for a society to evaluate Tatbandi's features, usability, suitability, and operational value before purchasing a paid subscription. The exact duration and scope of trial access may vary based on society size, onboarding plan, or agreement with AlBodhTech.

3. Non-Refundable Subscription Fees

Once a valid subscription has been purchased, activated, or renewed (and payment is realized), the subscription fee is non-refundable.

This policy reflects the opportunity societies had to evaluate the platform during the trial or evaluation period before committing to a paid plan. The following circumstances do not ordinarily qualify for a refund:

• Unused subscription time or reduced usage during the paid period
• Internal committee changes or changes in society leadership
• Lack of resident adoption or low engagement with the platform
• A decision to discontinue use before the subscription period ends

4. Exceptions

AlBodhTech may review and approve a refund in limited cases, including:

• Duplicate payments for the same subscription
• Incorrect charge amounts for the same transaction
• Payment charged but subscription not activated or provisioned
• Verified technical transaction failure at the payment gateway
• Payment collected for an invalid/fictitious society account (subject to verification)
• Any other cases expressly approved by AlBodhTech after verification

Submitting a refund request does not guarantee approval. Each request is evaluated based on payment records, activation status, and supporting documentation.

5. Refund Request Process

To request a refund, the society administrator or representative must contact AlBodhTech and provide:

• Society name
• Registered mobile number or email address associated with the account
• Transaction ID or payment reference
• Payment date and amount
• Reason for the refund request
• Supporting screenshot or payment proof, where applicable

Contact channels:

• Email: support@aibodhtech.com or contact@aibodhtech.com
• Phone: +91 89990 76234
• Web: Contact Us

6. Refund Processing Timeline

Approved refunds will generally be initiated within 7 to 10 business days after verification and approval.

The time for funds to appear in the customer's account may depend on the bank, card issuer, UPI provider, or payment gateway. AlBodhTech is not responsible for delays caused by third-party payment processors after a refund has been initiated.

7. Cancellation and Non-Renewal

A housing society may choose not to renew its Tatbandi subscription after the current subscription period ends. Cancellation or non-renewal does not entitle the society to a refund for the active or remaining portion of the current paid period.

Tatbandi subscriptions are not automatically renewed unless the society explicitly purchases or approves a renewal. AlBodhTech does not automatically debit or charge the society for subscription renewals (auto-recurring billing is explicitly introduced, disclosed, and accepted in the future).

8. Service Suspension or Termination

AlBodhTech may suspend or terminate access to Tatbandi in situations such as:

• Non-payment of applicable subscription fees
• Misuse of the platform or violation of acceptable use terms
• Fraudulent activity or misrepresentation
• Violation of the Terms and Conditions
• Security, legal, or regulatory concerns

Suspension or termination due to a policy violation or non-payment does not ordinarily qualify for a refund of fees already paid.

9. Policy Updates

AlBodhTech may update this Refund and Cancellation Policy from time to time. The latest version will be published on this page with an updated effective date and last updated date. Continued use of paid subscription services after updates constitutes acceptance of the revised policy terms, as limited by applicable law.

10. Contact Information

For questions about refunds, cancellations, or subscription payments, contact:

• AlBodhTech (Tatbandi)
• Email: support@aibodhtech.com, contact@aibodhtech.com
• Phone: +91 89990 76234
• Web: www.aibodhtech.com

Effective date: 28 July 2026 · Last updated: 05 October 2026